Privacy Policy

1. About This Policy

Humaya Automation Pty Ltd (ABN 80 649 400 626) ("Humaya", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at humaya.com.au or submitting an enquiry, you consent to our collection and use of your information as described in this policy.

2. What Information We Collect

When you submit an enquiry through our website contact form, we may collect:

• Your name
• Your company name
• Your phone number
• Your email address
• Your site location or suburb
• The service you are enquiring about
• The content of your message

We do not collect payment information, credit card details, government identifiers or sensitive personal information through this website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service enquiry
• Provide a quote or recommendation
• Contact you about your enquiry by phone or email
• Improve our website and services

We do not use your information for unsolicited marketing, and we do not sell or share your information with third parties for marketing purposes.

4. How We Store Your Information

Enquiry submissions are sent to and stored in our business email system. Our website is hosted on servers operated by DreamHost LLC. Reasonable technical measures are in place to protect against unauthorised access, disclosure or misuse.

We retain enquiry information for a reasonable period to respond to your enquiry and for our internal business records. We do not retain information longer than necessary.

5. Website Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised usage data such as pages visited, time on site and general location. This data does not personally identify you. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Cookies

Our website may use cookies for analytics purposes (Google Analytics). Cookies are small text files stored by your browser. You can disable cookies through your browser settings, though this may affect website functionality.

7. Disclosure of Your Information

We do not disclose your personal information to third parties except:

• Where required by law or a court order
• To our service providers who assist us in operating our business (bound by confidentiality obligations)
• With your express consent

We do not transfer your personal information overseas.

8. Access and Correction

You have the right to access personal information we hold about you and to request corrections. To request access or correction, contact us using the details below.

9. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact Us

For privacy enquiries, to access your information, or to make a complaint:

This policy may be updated from time to time. The current version will always be available at humaya.com.au/privacy-policy/.